Thursday, October 17, 2013

British Gas decided to do a Twitter Q&A right after raising fuel prices. It didn’t go well.

Raising fuel costs is an unpopular decision at the best of times, but power company British Gas somehow managed to make things even worse Thursday.

Following an announcement that it was raising prices by 9.2 percent, British Gas inexplicably decided to tackle customer complaints head-on with a Twitter Q&A. To no one’s surprise but the company’s, it didn’t go well for them at all.

Not only is mid-October a bad time to announce a hike in fuel prices, but the news came during a period when British citizens are already facing brutal cuts in government spending. For example, cuts to welfare payments that helped the elderly and vulnerable to pay for electricity and housing… [READ MORE]

Notes

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    Idiots
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  19. athousanderrors reblogged this from itinerantvae and added:
    some of the questions directed at British Gas gave me a much-needed laugh today.
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